FAQS

Frequently Asked Questions (FAQs)

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email along with the link to track your order. Alternatively, you can track the status of your order from the "order history" section on your account page on our website.

Can I change my order?

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via the "contact us" form or the Live chat box.

Do you accept returns?

Yes, we do accept returns subject to the fulfillment of the following conditions:

• The item must have been sold on our online store.
• The item should not have been used in any way.
• The item should have its original packaging with all the tags, etc.
• The return or exchange request is made within 7 days of delivery.

To request a return, please reach out to support by submitting your request via the "contact us" form or the Chat box. A member of our support staff will respond as soon as possible.

How do I cancel my order?

Orders cannot and will not be canceled after 72 hours unless the wrong item was ordered. If you no longer want your item, please email us within 72 hours. After that, production begins and we can't revert your payment, so please be aware.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email and a text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To learn more, you can contact us through the "contact us" form.

Is it safe to use my credit/debit card on this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely using industry-standard encryption technology.